Our Support Services provide customers with access to Support Consultants, who provide advice, tips and suggestions regarding:
General product usage
Clarification of documentation
Bug identification and escalation
Use and navigation of graphical user interface
Enhancement suggestions
Upgrade configuration questions
Identification and referral of other LimeWare products and services.
Your current Software Maintenance and Support (SMS) agreement enables you to take full advantage of the benefits described above. Customers who have not renewed their SMS agreement upon the expiration of the current SMS term may be subject to cancellation.
LimeWare's e-tickets system is a convenient, self-service method of requesting support. It takes only a few minutes to complete. Fill in the issue description and click on 'Submit.' The request will be automatically sent to LimeWare's Customer Service Center. We will then contact you to assist you with your support request
Our forum is a place for users share ideas and expiriences with LimeWare's Applications
This channel is a service to provide a free focal point for LimeWare technology users.
Exchange queries, reports and knowledge with other LimeWare customers.
Plese contact Limeware to join this forum.
CONTACT US
Contact LimeWare's Support Team Directly
You can always contact our support team directly. Our work hours are between 8:00 a.m. - 5:30 p.m., Monday-Friday. Or email us 24 hours a day, 7 days a week
